Profile

Ashfaque Mahmud

Territory Officer || HR Graduate

+8801316022011
ashfaquemahmud71@gmail.com
Patgram, Lalmonirhat

Professional Summary

Currently, I serve as a Territory Officer at Banglalink, where I lead the sales team to achieve targets, drive growth with the support of business partners, and develop long-term relationships with retailers. I ensure that all sales and distribution operations adhere to established norms, proactively seize market opportunities, and engage with distributors for smooth business operations. Previously, I worked as an Executive in the Customer Support department at Bohu Bangladesh Ltd., overseeing customer service processes, creating policies, and managing online sales through social media platforms. My role involved maintaining sales records, resolving customer complaints, and ensuring effective team performance. Also, I am an HR graduate with experience as a Human Resources Officer with Strategic planning of HR initiatives, directed hiring and training procedures, educated employees on company policies, monitored employee progress, coordinated work activities, conducted progress reviews, managed and supervised staff.

Key Achievements

Sales Growth Achiever

Increased regional sales by 20% quarterly through strategic market initiatives.

Team Leadership Excellence

Managed a team of 12 to consistently achieve monthly GA, C2C, and Bundle Targets.

Efficient Customer Support

Resolved over 95% of customer issues within 24 hours consistently, achieved at Bohu Bangladesh Ltd.

Cluster Best Performer

Secured 2nd best performer as Territory Officer under Rangpur Region in the month of December 2025.

Experience

12/2025 - Present | Patgram, Bangladesh

Territory Officer

Banglalink Digital Communications Ltd

  • Driving monthly sales targets and ensuring consistent revenue growth within the assigned territory
  • Supervising distributor operations and maintaining an efficient supply chain for SIM cards, scratch cards, electronic recharges
  • Strengthening the retail footprint by acquiring new outlets and ensuring product availability across all touchpoints.
  • Analyzing competitor activities and market trends to provide actionable insights for strategic planning
  • Ensuring maximum brand visibility at retail points through effective placement of POSM (Point of Sale Materials)
  • Managing and coaching a team of Retail Sales Officers (RSOs) to improve field productivity
  • Building and maintaining strong professional relationships with distributors, retailers, and key stakeholders
  • Monitoring daily sales KPIs and preparing comprehensive reports to track territory performance.
09/2024 - 12/2025 | Tangail, Bangladesh

Market Development Officer

Banglalink Digital Communications Ltd. Under Interspeed Marketing Solutions Ltd.

  • Lead Sales team to achieve monthly sales target and ensure ROI
  • Develop effective long-term business relationship with retailers
  • Ensure all SGD operations are being conducted as per norm
  • Take proactive initiatives to seize market-specific opportunities
  • Engage with Distributors to ensure smooth business operations as per standard
  • Develop team members continuously so that they acquire required skills to perform jobs
  • Keep Regional Head updated with relevant competitions and market-specific movements
04/2022 - 12/2023 | Dhaka, Bangladesh

Customer Support Executive

BOHU Bangladesh Ltd

  • Increased customer satisfaction by 20% by streamlining the customer service process
  • Planning the training and standardization of service delivery
  • Online sales via Facebook and Instagram
  • Keeping records of daily sales and sales channels
  • Customer complaint solving through queries
  • Maintaining good relations with Customers
  • Documentation and reporting

Education

01/2022 - 09/2023 | Dhaka, Bangladesh

Master of Business Administration (HRM)

BRAC University

CGPA: 3.41/4.00

10/2016 - 09/2021 | Dhaka, Bangladesh

Bachelor of Business Administration (HRM & CIM)

BRAC University

CGPA: 3.59/4.00

Skills

MS Office Tableau Data Visualization MS Excel MS PowerPoint MS Visio MS Project Power BI MS Access MS Word AI Tools Goal Setting Problem Solving Stress Management Accountability Emotional Intelligence Ethical Judgment Communication Interpersonal Skills

Strengths

Hard-Working Time Management Research and Documentation Adaptability Good Observer Teamwork and Collaboration Solid Educational Foundation Strong Work Ethic and Commitment

References

Ms. Mayesha Tasnim

Consultant, HR & Strategic Planning

It's Humanity Foundation (IHF)

01822002221

mayesha.tasnim2000@gmail.com

Shabab Bin Jahangir

Chief Marketing Officer

Liberate Labs

01789997303

shabab@liberate-labs.com